Refund policy
This Refund Policy outlines the conditions under which tickets purchased via https://ticket-paradise.com/ may be cancelled or refunded, in accordance with our General Terms and Conditions.
1. No General Right of Withdrawal
Pursuant to Article 29 (1) l) of Government Decree 45/2014 (II.26.), services related to leisure activities with a specific performance date or deadline are exempt from the general 14-day right of withdrawal. Therefore, once a ticket is purchased, there is no automatic legal right to a refund.
2. Voluntary Refund Schedule
Despite the lack of a legal obligation, the Operator provides a voluntary refund system for our customers based on the following timeline:
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More than 72 hours before the entry date indicated on the ticket: 100% Refund of the ticket price.
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Between 24 and 72 hours before the entry date indicated on the ticket: 50% Refund of the ticket price.
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Within 24 hours of the entry date (or after the entry date): No Refund will be provided.
3. How to Request a Refund
To initiate a refund request, please contact our Customer Service via e-mail:
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E-mail: info@ticket-paradise.com
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Subject: Refund Request – [Your Order Number]
Please include your order details and the reason for the cancellation. Refunds are processed using the same payment method used for the original transaction (via Stripe).
4. Special Provisions
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The Operator reserves the right to unilaterally withdraw or amend this voluntary refund commitment at any time.
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Refunds are only applicable to the ticket price; any individual telecommunication or payment processing surcharges (if applied by your provider) are non-refundable.